Terms and Conditions
Welcome, and thank you for using the online shopping services of
Furbabies' Meal.
By browsing this website or purchasing our products, you confirm
that you have read and agreed to the following terms.
1. Product Information
• All products are freshly prepared pet meals made with human-grade
ingredients.
• Ingredient information, nutritional labels and feeding
recommendations are for reference only. Actual feeding portions
should be adjusted based on your pet's weight, age and health
condition.
• If your pet has special health conditions or dietary
restrictions, please consult your veterinarian first.
2. Orders and Payment
• All orders must be paid in full upon confirmation. We will
arrange preparation and delivery only after payment is received.
• If you do not receive an order confirmation within 24 hours of
payment, please contact us proactively.
• All products and prepaid monthly meal plans are non-refundable
once purchased.
3. Delivery and Receipt
Please refer to the Delivery Policy.
4. Prepaid Meal Plans
4.1 Refund Policy
All products and prepaid monthly meal plans are non-refundable
once purchased.
4.2 Transfer and Gifting
Customers may transfer or gift their purchased monthly meal plan
to another person, subject to the following conditions:
Transfer requests must be submitted in writing (email, WhatsApp
or other written form) and confirmed by us.
Transfer requests must be submitted at least 7 days before the
expiry date.
Each plan may only be transferred once. Transfers cannot be
withdrawn or reversed.
The recipient must be a registered member of our store and agree
to abide by the same terms and conditions.
An administrative fee of HKD 100 will be charged.
4.3 Validity Period
To ensure food freshness, all prepaid meal plans are subject to a
validity period:
Monthly meal plan: Must be redeemed within 90 days from the
purchase date. Unredeemed plans after this period will be
considered automatically forfeited, with no refund or any form of
compensation.
We will send a reminder via email / SMS / WhatsApp 14 days before
the validity period expires.
5. Product Quality Guarantee
If there is a quality issue (including products not arriving in
frozen state), customers must notify us in writing with
photographs within 1 hour of receipt.
We will arrange exchange on a case-by-case basis. No refund will
be provided.
If our inspection determines that the product meets quality
standards, we reserve the right to decline the exchange request.
Customers must follow the storage instructions on product
packaging. We are not liable for any product spoilage resulting
from improper storage by the customer, and no refund or exchange
will be provided in such cases.
6. Pet Health Statement
We understand that pets' health conditions may change
unexpectedly. By purchasing a prepaid meal plan, the customer
acknowledges and accepts that refunds will not be issued due to
subsequent changes in the pet's health (including but not limited
to illness or passing). If needed, the customer may transfer the
plan to another pet owner under Clause 2.
7. Final Decision
We reserve final decision-making rights over all disputes,
transfer requests and special circumstances, and may handle
matters at our discretion on a case-by-case basis.
8. Amendments to Terms
We reserve the right to amend these terms and conditions at any
time. Amended terms take effect immediately upon publication on
our website. Customers should regularly review the latest version.
Purchase of a prepaid meal plan constitutes the customer's
confirmation that they have read, fully understood, and agreed to
all the above terms.
9. Intellectual Property
All content on this website (including but not limited to text,
images, logos and product designs) belongs to Furbabies' Meal. No
content may be reproduced, copied or used for commercial purposes
without our written consent.
10. Limitation of Liability
Our products are pet fresh meals, not medication, and cannot
replace veterinary treatment. Pet owners are responsible for
determining suitability.
The Company will not provide remake or any other form of
compensation for the following situations (including but not
limited to):
a. Food allergies (pet's allergy or intolerance to specific
ingredients)
b. Food portions (differences between pet's actual consumption
and suggested feeding amount)
c. Religious or personal dietary restrictions (e.g. religious
avoidance of certain ingredients)
d. Pet taste preferences (individual pet's picky eating or
refusal)
e. Discomfort arising from changes in pet's health condition or
taste preferences over time
11. Amendments
We reserve the right to modify these terms at any time. Modified
versions will be published on our website. Continued use of our
services constitutes acceptance of the latest terms.
12. Disputes
In case of any disputes, we reserve the final decision.
Last updated: June 2026
For any inquiries, please WhatsApp us at (852) 6168 0625.
